Patient reviews
Basuto Medical Centre reviews
Basuto Medical Centre in Fulham is rated 4.9 out of 5 stars on Doctify, from 345 verified patient reviews. The practice provides private GP appointments lasting 30 minutes, at £160 for adults and £140 for children, at 29 Basuto Road, London SW6 4BJ.
Exceptional private GP care, with continuity since 1990
Our rating
Rated 4.9 stars from 345 verified patient reviews
Basuto Medical Centre holds a 4.9-star average rating on Doctify, built from 345 verified patient reviews. Doctify verifies that each review comes from a genuine patient, so the rating reflects real consultations rather than anonymous comments.
Read a few and the same themes keep appearing: doctors who give you time, actually listen, and follow through – the prescription sorted, the referral written, the phone call back later the same day.
Reviews mention the front desk almost as often as the doctors, which pleases us. Care starts at the door.
We would rather earn a rating slowly from verified patients than fill a page with unattributed praise. If you want to judge us before booking, the reviews are the closest thing to sitting in the waiting room and asking the person next to you.
What patients say
Featured patient reviews
★★★★★
“Called at 9am, seen by 11am. The GP spent a full 25 minutes with me, arranged blood tests and a referral. My NHS wait would have been 3 weeks minimum. Worth every penny.”
Tom R. – Verified patient, via Doctify
★★★★★
“I needed a sick note urgently for work and couldn’t get an NHS appointment. Basuto saw me same day, the GP was thorough and professional, and I had my note within the hour.”
Claire D. – Verified patient, via Doctify
★★★★★
“The difference between 7 minutes at the NHS and 30 minutes here is night and day. The doctor actually listened, examined me properly, and explained everything. I’ve now registered as a member.”
James P. – Verified patient, via Doctify
Where to find us
Where to read and leave Basuto reviews
You can read our reviews on Doctify, where 345 verified patient reviews give the practice a 4.9-star average, and on Google, where our profile is growing. Doctify has been our review home for years; we are gradually making Google Reviews the main place patients share feedback, because it is where most people already look.
If we have looked after you, a Google review takes about a minute and genuinely helps other patients – and the practice – more than you might think.
Feedback
If your experience fell short
If something about your visit was not right, tell us directly – we take feedback seriously and would rather fix a problem than lose a patient quietly. Speak to Andrea, our Practice Manager, call 020 7736 7557, or email [email protected].
The practice has a formal complaints procedure, and as a CQC-registered practice we are independently regulated. Your feedback, good or bad, shapes how we work.
Booking
Judge us in person
Reviews can tell you a lot, but a 30-minute appointment tells you more. Book a single consultation with no membership required – £160 for adults, £140 for children, including any prescription and referral letters – and see whether Basuto is the practice for you.
Medically reviewed by Dr Nora Al-Saraf, MB BS MRCGP, GMC 6149057 · 20/7/2026
Common Questions
Questions about our reviews
Are Basuto Medical Centre’s reviews verified?
Yes. Our 4.9-star rating comes from 345 reviews collected through Doctify, which verifies that each reviewer is a genuine patient of the practice. We do not write, edit or pay for reviews.
Where can I read reviews of Basuto Medical Centre?
On our Doctify profile, which holds 345 verified reviews, and on Google, where our review profile is growing as we make it our main feedback platform. This page features a small selection.
How can I leave a review?
The easiest way is a Google review of Basuto Medical Centre – it takes about a minute. If we cared for you through Doctify’s system you may also be invited to review there.
How is the 4.9-star rating calculated?
It is the average score across 345 verified patient reviews on Doctify, an independent healthcare review platform. Basuto does not select which patients can review or filter which scores are counted.
What do patients mention most often?
Time and thoroughness. Reviews regularly mention 30-minute appointments, doctors who listen and explain clearly, same-day access, and practical follow-through such as prescriptions, blood tests and referrals arranged from the same visit.
What should I do if I was unhappy with my care?
Please tell us directly – speak to our Practice Manager, call 020 7736 7557 or email [email protected]. The practice has a formal complaints procedure, and we respond to every concern raised.